Privacy Policy

Last updated: 20 December 2025

Welcome to Utrady. Your privacy is important to us, and this Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobile application, and related services (collectively, the “Services”).

By using Utrady, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

When you use our Services, we may collect:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment-related information (processed securely by third-party payment providers)
• Account login details

1.2 Non-Personal Information

We may automatically collect:

• Device information (model, OS version, device identifiers)
• App usage data and interactions
• IP address
• Browser type and language
• Log and diagnostic information

1.3 Information You Provide Voluntarily

• Customer support messages
• Product reviews and ratings
• Feedback or survey responses

2. How We Use Your Information

Utrady uses collected information to:

• Create and manage user accounts
• Process orders, payments, and deliveries
• Provide customer support
• Improve our products, services, and user experience
• Send order updates, service notifications, and promotional offers (where permitted)
• Detect, prevent, and address fraud, abuse, or security issues
• Comply with legal obligations

3. Data Sharing and Disclosure

We do not sell your personal data.

We may share information only with:

• Service providers (payment processors, delivery partners, hosting services)
• Legal authorities when required by law or to protect rights and safety
• Business partners strictly for order fulfillment and service operation

All third parties are required to handle data securely and only for specified purposes.

4. Data Security

We implement reasonable technical and organizational security measures to protect your data, including:

• Secure servers and encrypted connections
• Restricted access to personal information
• Regular security monitoring

However, no system is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal information only as long as necessary to:

• Provide our Services
• Fulfill legal, accounting, or reporting obligations

When data is no longer required, it is securely deleted or anonymized.

6. Your Rights and Choices

Depending on your location, you may have the right to:

• Access your personal data
• Correct or update your information
• Request deletion of your data
• Withdraw consent for data processing
• Opt out of promotional communications

You can exercise these rights by contacting us at the email address below.

7. Children’s Privacy

Utrady does not knowingly collect personal information from children under the age of 13.
If you believe a child has provided us with personal data, please contact us so we can remove it promptly.

8. Third-Party Services and Links

Our Services may contain links to third-party websites or services.
We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies.

9. Google Play Compliance

In accordance with Google Play Console policies:

• This Privacy Policy is publicly accessible
• It clearly explains what data is collected and how it is used
• Data collection is limited to app functionality and user experience improvement
• Sensitive data is handled securely and transparently

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date. Continued use of our Services indicates acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Utrady
Email: support@utrady.com